Uuum no, if a server is triple or quadruple sat, they're going to treat all tables as one big table, in no situation should the server be required to hold everyone up on a busy Saturday night to cater to your picky ass.
2. Taking the Food Order: The server writes down the food order and IMMEDIATELY after goes put the order into the computer. The server should be going in order that requests come in. So, if Table F placed their order just now, then Table F's orders should be getting into the computer as SOON as the server gets to the computer terminal. The server should not be going to Table D to ask them if they need a refill and grab their finished plates. In other words, do things in order so Table F will be getting their food cooked that much sooner if the food is in the computer, which goes to the kitchen, where the cook can start cooking the food. If the server goes to Table D BEFORE putting Table F's order in, that server is DELAYING Table F's food for NO REASON. It's Table F's turn, so FINISH Table F's turn by getting the order sent to the kitchen, instead of a HALF-WAY TURN meaning, if the server goes to Table D BEFORE putting in Table F's food order, that's giving Table F a HALF-WAY TURN. Table F is NOT getting a FULL TURN, because the server went to another table, which is going OUT of ORDER. It's almost like the server let Table D cut in a line for a minute or so. If it's Table F's turn, then it's Table F's turn, meaning finish with the task being requested, which is taking the order as well as putting in the order. That would be a FULL TURN.
In other words, you'd love your server to wait in line to put your order in, delaying all their other work for you, doesn't happen that way, sorry. For instance, server takes table F's order, sees three coworkers at the computer, uses the time to take all orders, and gets to the terminal at the same damn time with your order as if they'd waited in line, only they get three tables done at once.
Example: no one cares.
3. Clean Up Work: Bussing a table should be done AFTER a request, NOT EVER before a request. Example: One time at Chilis, my husband and I finished eating. The waitress asked "Did we want any dessert or anything else?" I ordred a margarita and a refill on my soft drink. My husband ordered a refill on his soft drink also. She grabbed our plates, but then proceed to put them on the table across which was empty, but had lots of dirty dishes on it. She proceeded to stack the plates on top of ours and bussed the entire table INSTEAD of going to put our order in. HOW RUDE! So, those dirty dishes and dirty table on the side of was going to give her a tip, I think NOT! I could have had my drinks faster if she didn't worry about clean up work. Cleaning should be LAST and requests should always be FIRST. Customer's time is WAY more important than a clean table across from me. For sure, we could have had our soft drink refills brought to us by the time she bussed the table and put all those dishes in the kitchen. The bartender could have already started making the margarita when the soft drinks were arriving. She could have bussed the table right after our soft drinks were brought, then proceeded back to the kitchen to deliver the dirty dishes, then to the bar to pick up the margarita, then back to our table again to bring the margarita. Instead, she didn't think of the "CUSTOMER'S TIME", ONLY HER OWN TIME! CUSTOMER'S ARE FIRST, CLEAN UP IS LAST!
Again, computer in use, or the dreaded full hands rule, If they don't clean as they go, you, your highness might end up at a dirty table. Betcha the bussing would matter in your service a whole lot then.
4. Chit-Chatting With Server: Most people want to order their food and receive it in a TIMELY MANNER, NOT to make a friend. I don't like it when a server starts a conversation with me INSTEAD of just taking my order. I came there to EAT AND DRINK and socialize with the person or people that I am with, NOT the wait staff.
Actually, most people like to feel welcome in a restaurant, if you have a medical issue with not eating right away, it behooves you to nicely let the server know. if not, you're just a snot-pick who likes to order people around.
5. Correct Order: The order that is brought to my table has NOTHING missing and if there is something missing, the server should say their sorry for forgetting it. Example: A side of ranch dressing. If I ordered it with my meal, the server should reread the order BEFORE bringing it to the customer. If it is the completely wrong thing brought to the customer's table, that's a mistake in of itself. NEVER bring food to a table that is COMPLETELY wrong! I have had that happen. I ordered "Bar-b-que chicken nachos" and got "Quesadillas" brought to me from the SAME waiter and he wrote the order down. That's just PATHETIC! He admitted to pressing the wrong button and I only got a "Sorry", his tip was ZERO. He didn't even have the decency to give us the wrong food for free even, instead of throwing it away. He also didn't ask the manager anything or have anything taken off the bill. The customer should get a HUGE apology for a completey wrong entree. The server should ask the manager if he or she can take something off the bill for the CUSTOMER's INCONVENIENCE. That would be the RIGHT and CARING thing to do.
A wrong order? Easy, let your server know, nicely, that they brought the wrong order, try "Excuse me, but I ordered the..." Most servers will be happy to fix that for you. The social contract is that you're made whole, not that they sacrifice their livelihood for you because you pout. Now, if you were Muslim or Jewish and they force fed you pork, that would rate a comp, not a simple mix up.
Besides, if you were that pressed for time, I would hope you'd go for fast food, or cook at your convenience at home. BTW you're just a douche, stiffing someone over a word choice.
6. Check: When requesting the check, this should take 3 minutes or so, not 10 minutes.
Quite honestly, most servers will try for that, but if they're slammed, shit happens. If you've been decent to them, they'll apologize, if not, no1curr.
7. Ringing up the check: This shouldn't be a 10 minute wait, this should be around 3 minutes or so,
no more than 5 minutes.
See previous answer.
8. Overcharging or Undercharging: This is the responsiblity of the SERVER. A customer should NEVER have anything the customer didn't order on their bill. The customer also shouldn't be charged another customers table's bill on their credit card. This has happened to me twice. Both times I received no apology for my wait. I also feel that the server should be responsible enough to "KNOW THE MENU PRICES." I have had an experience where I was in a restaurant for the first time and the waitress charged me for the salad without an entree price and I had ordered an entree. The overcharge amount was $1.51. I think it's PATHETIC when the CUSTOMER knows more than the wait staff about the prices. I have also had a couple of servers charge me $0.04 over the price it stated on the menu for an item. The server should tell the manager if the menu doesn't match the computer's price, NEVER, EVER, should it be the customer that has to bring the mistake up to the server. It's NOT the CUSTOMER'S fault that the menu states a certain price, it the server that is charging the customer the wrong price.
The menu also states "prices subject to change without notice". You, the customer are given an itemized bill for your perusal, the reason you're given this, is so you can check and make sure everything adds up. Four cents? C'mon! if you get charged $10 over, nobody would blame you for questioning, but four cents isn't stealing, it's either a menu change, or a round up.
9. Knowing the Menu: I have had times where I have ordered a dish and it stated it comes with "Bar-b-que sauce" or "Marinara sauce." The server didn't bring it to me when the food was brought out. I had to remind that server that "It's suppose to come with such-n-such." I think it's pretty lazy when a server can't "COMPARE THE MENU WITH THE PLATE OF FOOD." I also feel just because a customer orders something extra that the server shouldn't assume they don't want what suppose to come with the food. A couple of times, I have had servers not bring the marinara sauce that was suppose to come with mozzarella cheese sticks(which was listed on the menu it came with marinara), just because I ordered a side of ranch dressing along with it. If the server had doubts, they should have ASKED me. They should NEVER ASSUME what a customer wants. Food runners should "REREAD the Menu" BEFORE taking the food to the customer, even though they actually didn't take the order. One time, a food runner brought out chicken tenders without the bar-b-que sauce that the MENU stated it came with. I had also ordered a side of honey mustard with the chicken tenders and of course that wasn't brought with the chicken tenders either. The waitress(not the food runner) brought the honey mustard, but I had to TELL HER that "The menu states it comes with bar-b-que sauce." That's just PATHETIC to me when a customer(which was me) only had been to this particular restaurant once before about a year or so ago, knew the menu BETTER than the wait staff did. Are wait staff just that dense that they don't know the food they are serving, that's SAD, REALLY?
I know what you're referencing, it's pretty goddamned simple, if you want the marinara sauce, as well as the ranch, it's your responsibility to say so. if you said "I'd like the mozza sticks with ranch, a server will hear "sub ranch" instead. You've already made it painfully clear that the server shouldn't try to read your mind, if you want the marinara as well, you've set the expectation that you should only receive it if you've requested it. As to the menu, a good server WILL know the menu inside and out, but a) menus change without notice sometimes, and b) If you've been a jerk to them, by this time, they're savvy enough to spend their precious time with a table who's going to treat them decently.
10. Refills on Soft Drinks: I feel the server should ASK the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was NEVER ordered. A CUSTOMER should be given the OPPORTUNITY to decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the CUSTOMER'S DECISION if they want another refill or not, NOT the wait staff's. It's lazy when the server just brings a refill, instead of coming to your table to ASK if you want anymore drink. The customer should be able to order for THEMSELVES.
"Uuum no, if a server is triple or quadruple sat, they're going to treat all tables as one big table,"
ReplyDeleteNo, here it is, READ AND WEEP a server that has DONE the job AGREES with ME, that's right, with ME, here's what she had to say:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=4
She's writing to "MT":
Stef319 said:
MT
"Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you'd waste checking plates and menu prices. It would take you forever to get anything done."
In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.
The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service.
There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this.
The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen.
I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in.
August 5, 2011 at 12:05 PM"
She is right, you know. You do realize you are holding up the 1st table's food and the 2nd table's food A VERY LONG TIME just so you can get the 3rd table's order. Think about it logically. The more time you spend cutting, the more time the kitchen doesn't know about the order, so you are actually CREATING LONGER times at the table for ALL customers, including the people waiting for a table just so you can skip 30 seconds to go to the computer each time back and forth. The longer it takes for the customer's food, the LONGER the customers sit.
Continued next post:
Read this other person that agrees with me that worked in a restaurant as well.
ReplyDeletehttp://forums.sherdog.com/threads/tipping.2337603/page-14
flowwiththego said:
“Springs does make some good points. In my experience, at least half the time if not more it is the servers fault when food takes too long. for example, I hate when the servers hold their tix and put in 4 (or even three) at once. They are not allowed to do that. So the first table has to wait extra long and other servers got tix in also. I can’t tell you how many times someone will say they have been here for 45 minutes and the tix time says they were 20 minutes.”
WHY would these people that actually **DO*** THE JOB actually TELL you this if this wasn't **TRUE** huh???
It’s not one big table to treat them as that. You are delaying innocent customers that have made it to the restaurant **WELL BEFORE*** the 3rd table and are CREATING LONGER ticket times, LONGER STAYS, and LONGER waits for a table doing it your way to save 30 seconds to go to the computer and back. Even if it takes an extra minute, saves LOTS of minutes for people’s food to take an extra minute to make a trip back and forth so people’s food and bar drinks can get worked on quicker. Doing it your way makes the kitchen overwhelmed. Think about when you given tasks to do, isn’t it easier if it’s spread of vs. all in one ear shot??? That’s what you are doing to the kitchen staff making them feel overwhelmed dumping for example, 10 orders all at once rather than one party at a time to the kitchen. WHY should if you are at table 2 wait for your order JUST AS LONG a table 3 if you order the same item, made the same way and have the same number of people ordering the same items made the same ways, huh? HOW is that fair or morally right, huh??? You must love cutting, because you are all for it here to save an extra minute going back and forth can save MANY MINUTES of time people waiting to eat, drink, and the people waiting for a table. The faster you get us out of there, the faster we get up leaving our table for the next set of customers waiting for a table MORON!!
"in no situation should the server be required to hold everyone up on a busy Saturday night to cater to your picky ass."
But you *ARE* holding up the 2nd party's food for the 3rd party MORON IDIOT! Also, as Flowwiththego pointed out, the longer ticket times means LONGER waits for a table since the customers don't RECEIVE their food as quickly MORON!
You don't seem to get that you are wrong, do you? You just are TOO LAZY to do the job the way it's SUPPOSED to be done. I am even talking about the 2nd table even gets their time altered, not just because let's say we are the 1st table.
We aren't one big table and one big tip deciding on what to give you. We are ********INDIVIDUAL******** customers with ********INDIVIDUAL OPINIONS******* to decide what to tip. There is not automatic gratuity since we aren't one big table.
"In other words, you'd love your server to wait in line to put your order in, delaying all their other work for you, doesn't happen that way, sorry. For instance, server takes table F's order, sees three coworkers at the computer, uses the time to take all orders, and gets to the terminal at the same damn time with your order as if they'd waited in line, only they get three tables done at once."
NO, the server should be going to one of the other computers. For example, at Chili's, I have seen FOUR computers. If the one right by you has someone at it, GO see if the others have someone at them. If it's just one person at terminal with all of them that has someone at them and they are almost finished, it would be a lot faster waiting behind that person than taking 2 other tables orders that are asking zillions of questions and modifications and you know it.
Continued next post:
"Again, computer in use, or the dreaded full hands rule, If they don't clean as they go, you, your highness might end up at a dirty table."
ReplyDeleteHOW when I am waiting for a table and don't get seated until it's clean? Plus, ever heard of WAITING your TURN? People that are waiting for a table their turn is AFTER the people that are already there STUPID, even if that means WE are the people waiting in the waiting area, we wait our turn STUPID IMPATIENT JERK!
"Actually, most people like to feel welcome in a restaurant,"
NOT delayed. WHY are there SOOOOOO MANY servers out there complaining about that when they greet you the customers says "Diet coke", huh?
https://www.youtube.com/watch?v=yaMeSpdBsvA
"A wrong order? Easy, let your server know, nicely, that they brought the wrong order, try "Excuse me, but I ordered the..." Most servers will be happy to fix that for you."
Did the server even *TRY* to get things obviously right bringing me my food without the side dish I ordered or the condiments or bringing me onion rings instead of fries? Most of the time, the servers aren't even *CARING*, but then they want you to *CARE* about their money called a tip. If you don't care much about the customer, WHY should the customer care about your tip? It should be an EVEN TRADE of caring when it comes to customer service and tipping if you want a good tip. Also, not saying you are sorry when you mess up, WHY should I be as forgiving in the tip if you are mean like that, huh? No sorry, much less tip for you. You want more money, be NICE and POLITE to me.
"Quite honestly, most servers will try for that, but if they're slammed, shit happens."
It depends, if I see the server CUTTING TURNS getting things that have been asked for ***AFTER*** we have asked for our check, then NO it's not that shit happens, it's being IGNORNED and CUTTING. If it's something like my server is delivering food, well that's fair, those customers ORDERED WELL BEFORE we asked for our check, so that's VERY FAIR AND REASONABLE, but if my server is chit chatting(shooting the breeze) with people and not doing their job or cutting in front of our turn making us wait, they are going to get stiffed or get a very low tip. Disrespect is not a way to get a tip or a good tip. Treat me like shit, I treat your tip like shit. If I see you busting ass, you won't get a bad tip if you have given us good service otherwise, but if I see you playing around, don't plan on having much of a tip.
"If you've been decent to them, they'll apologize, if not, no1curr."
NO, most servers are assholes. Even if we have told the server nicely about a mistake, even always say "THANK YOU" even though they messed up something, they STILL MOST of them out there won't apologize them meanies. It hurts my feelings, it really does.
"The menu also states "prices subject to change without notice"."
Actually, NO, ONE menu I have EVER SEEN has had this. You might want to actually **READ* THE MENU* BEFORE saying things like this. You are wrong.
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This comment has been removed by the author.
ReplyDeleteThis comment has been removed by the author.
ReplyDelete"r a round up."
ReplyDeleteThen 4 cents every single time we come in would make it STEALING and would add up. Especially if someone comes in every single day. NO, if I round up, I am giving the restaurant 4 cents more each time stealing my hard earned money. It's the PRINCIPLE of it.
Once, at Domino's, I had a competitor's coupon for $8.99 pizza, also ordered 3 orders of bread stick that were $3.99 each. The guy that rang me up told me the total, which the subtotal should have been $20.96, well, before taxes it was $21.00. I was like how did you get that? Turns out, the manager said he just rounded. I was like WTH, that's stealing. It sounds like to me, the order taker was too lazy to punch it the 9's. So anyway, I wrote a letter to corporate, got a free pizza over 4 cents. WHY? Because it's THEFT, that's why and because he was TOO LAZY to do his job correctly. So for everybody that has a competitor's coupon, can you imagine the money they'd make in a year if they overcharged each customer 4 cents as much as Domino's makes? That's just wrong what he did. You are very wrong. Thankfully I went to pick up the order. If not, if I would have gotten delivery, I would have stiffed the driver. He knows the menu prices and knows there's NO WAY a subtotal would be exact dollars when the menu prices aren't exactly dollar amounts. To have not cared about my money, the delivery driver would have been stiffed and deserved it for not caring about my money. You don't care about my money, WTF HELL should GIVE ONE FUCKING IOTA ABOUT YOURS? I had good service a few years ago the last time I got delivery for a pizza and an order of cheesesticks from Papa John's, gave the delivery driver $6. I give good tips for good, caring service that the workers get the orders right.
If no one cared about their 4 cents, then companies would be making THOUSANDS of dollars by STEALING in years and years’ time for everybody they steal from. I pick up pennies off the ground even. As the saying goes, a penny saved is a penny earned. WHY should I tip as well to a jerk that doesn’t care if they are overcharging me or not, huh??? I mean WHY ONLY YOUR MONEY is supposed to count, but ours doesn’t, huh??
Your money is NOT ********ANY FUCKING MORE IMPORTANT THAN MINE IS*****************!!
is so you can check and make sure everything adds up."
ReplyDeleteThen WTF am I ******************TIPPING YOU THEN******************** IF YOU AREN'T GOING TO DO YOUR JOB, HUH??? If you don't care about my money, I won't care about yours. EQUAL/EQUAL FAIRNESS. WHY is your money holier than thou and ours is nothing, huh?? Your money isn't above mine lazy, uncaring asshole. My money is JUST AS IMPORTANT as yours.
We get an itemized bill because that's by LAW you are supposed to get a receipt, NOT for US to lift a finger to do YOUR JOB to **CHARGE US CORRECTLY**. So you are saying it's our job to have to compare every price on our bill to the menu and then you want a tip, WTF??? NO, our job is that we should be able to TRUST you and NOT have to do ************PHYSICAL LABOR***************** in our service. We aren't supposed to have to do SHIT. We are the customer MORON!
We aren't supposed to have to check anything on our check. We have received wrong checks even. Would you like it if I didn't tell my server that we got the wrong check and paid the lesser check? We always told our servers when we got the wrong check.
"Four cents? C'mon! if you get charged $10 over, nobody would blame you for questioning, but four cents isn't stealing, it's either a menu change,"
It is stealing, because you are ADMITTING you aren't checking anything on the check BEFORE you gave it to us just like if you didn't study for a test.
It's not a menu change, it's the server that didn't compare numbers on a piece of paper called the check to the menu prices on the menu. ARE YOU ILLITERATE OR BLIND? That's how you are acting that you can't notice if something is $4.95 or $4.99. Do you not know what a "9" looks like compared to a "5?" That's the way you are acting. Your job is to *CHARGE* us correctly to give us the check CORRECTLY and us not do ANYTHING but pay the bill and tip, that's it. Even then, a tip is not required by law if the service is shitty in only a party of 2.
Even a 6yr old can notice what a number 9 looks like compared to a number 5. WHY NOT YOU?
It's stealing that you didn't even *TRY* just like when you don't study for a test, you didn't TRY. It's intentional you didn't study for the test just as it's intentional you didn't compare the menu prices to the check prices so we didn't have to.
Remember **WHO** is getting **PAID** HERE. It's not the customer, so we don't have to do SHIT and SHOULDN'T be expected to work. ******YOU ARE ON A JOB, NOT US*********** STUPID, LAZY, UNCARING MORON!! You are an idiot to think it's not your job. It's your job to check EVERYTHING with the bill for accuracy. It's not our job since we aren't getting PAID to do anything.
Continued next post:
"I know what you're referencing, it's pretty goddamned simple, if you want the marinara sauce, as well as the ranch, it's your responsibility to say so."
ReplyDeleteActually, NO, the **********FUCKING MENU*************** IF YOU ******************KNOW HOW TO *********************READ****************************** HAS IT ********TYPED FOR YOU IT COMES WITH THE SAUCE************.
You don't know how to read, that is what you are saying.
I am ordering this item from the Chili's menu:
"Spiced Panko Onion Rings Crispy panko breaded onion rings dusted with southwestern spices. Served with house-made ranch dressing."
This is the *EXACT WORDS* from the menu. If I say "I would like the Spiced Panko Onions Rings with honey mustard", I am ordering this: Spiced Panko Onion Rings Crispy panko breaded onion rings dusted with southwestern spices. Served with house-made ranch dressing. WITH honey mustard"
That entire item on the TYPED menu the words DON'T magically disappear. I didn't say specifically:
1. I want honey mustard instead of ranch
2. I don't want the ranch
3. I want to substitute honey mustard for ranch
4. I just want the honey mustard
If I didn't say ANY of those 4 things, HOW can you come up with I don't want the sauce it comes with, huh? The *********WORDS****** are STILL THERE in PRINT MORON. You don't know how to read, do you?
Also, do you know what the word "WITH" means? It means ALONG with.
dictionary.reference.com/browse/with?s=t
"accompanied by"
Like when you say you are going "WITH" someone, that means you aren't going alone, are you? When a menu states "All burgers come WITH fries", does that mean you just get the burger??
I am SAYING so by the fucking MENU description. WHY should I have to baby-sit your lack of KNOWLEDGE of what comes with an item on the menu at the restaurant you work at, huh?
The item already comes with a sauce. Also, do you realize that one person may want one sauce and the other person may like another and not like the sauce it comes with considering it's an appetizers and appetizers are shared most of the times, huh?
Also, WHO says someone can't order multiple sauces that have to JUST want ONLY ONE SAUCE? WHERE THE FUCKING HELL DO YOU COME UP WITH THAT SHIT, HUH?
I order ranch, honey mustard, and tartar sauce at times to dip my fries in, NOT just one sauce. WHY do you feel it's TOTALLY IMPOSSIBLE for someone to order MORE THAN ONE SAUCE?
You don't understand I am ALREADY FUCKING ORDERING the FUCKING RANCH with the onion rings STUPID ASS since I did NOT STATE IN ANY WAY, SHAPE, OR FORM I didn't want the ranch. I didn't say those 4 things, did I? I said I wanted the onion rings WITH honey mustard. The onion rings already come with ranch, so when you bring it out, you bring it out with BOTH sauces since that's what the person did TRULY ORDER.
You don't know HOW to take an order.
You have to go by the *********MENU AND WHAT THE PERSON SAYS**********. You are ONLY considering the customer's words and NOT the menu. The menu description doesn't change, so unless the customer states they want to change the way the menu describes the item, they will and SHOULD get that sauce that it comes with.
Continued next post:
"if you said "I'd like the mozza sticks with ranch, a server will hear "sub ranch" instead."
ReplyDeleteHOW will they "HEAR" something I didn't say, huh? They don't "HEAR" that since I didn't actually **SAY** that FUCKING STUPID MORON IDIOT! If they assume, they aren't smart to assume and also, aren't thinking that people can like multiple sauces or that one person in at the table may not want the sauce it comes with, but the other will. My husband before liked what they called "tiger sauce" at a restaurant, while I wanted honey mustard. It comes with tiger sauce, so we shouldn't have to repeat the menu to the server to say we want both when it's ALREADY ON THE FUCKING MENU I get it whether or not I order another sauce with it. I should receive 2 sauces since that's what I am ordering. You don't know how to read or take an order. You have to go by the MENU **********AND************* what the person says, NOT just the person that gives you the order, but BOTH.
http://springs1.livejournal.com/607.html
Read my blog. It will go into more detail such as a sandwich that comes with onions already should also get onion strings if the customer didn't say they didn't want onions. In that case though, since it's not on the side, I'd ask the customer to make sure they didn't miss that part that it has both kinds of onions so the entire sandwich wouldn't have to be made over unlike with sauces, it's on the side, no problem when it's on the side, it's on the side in a separate container.
"You've already made it painfully clear that the server shouldn't try to read your mind, if you want the marinara as well, you've set the expectation that you should only receive it if you've requested it."
HOW is it "reading my mind" when it's *****************READING THE MENU************************ STUPID MORON, HUH?
I didn't say read my mind, I said read the menu. If I order the onion rings the way it comes with ranch, then WHY because I am ADDING a sauce to the item, you assume that I can't want more than one sauce, WHY? WHY assume someone can't like multiple sauces? I don't understand this AT ALL, NOT AT ALL? THE MENU TELLS YOU I GET THE SAUCE, NOT my mind IDIOT. You are ILLITERATE OBVIOUSLY!
"As to the menu, a good server WILL know the menu inside and out,"
Then if that's the case, WHY are you saying it's reading minds when all you have to do is READ THE MENU to know I get marinara too IDIOT!
"but a) menus change without notice sometimes, and
That's why when you put in the order you compare the menu description to what you are putting into the computer. That's why you don't go by just your memory of the menu IDIOT. You actually take some **********EFFORT TO READ*************** the description of what order you are putting in for the customer when putting in the order with a menu in your hand as well as the written order.
You aren't taking into account the menu, just the written order and that's what I don't get??
The customer reads they get marinara, WHY would you not give it to them just because they ordered another sauce as well, huh??
We don't have to repeat all the menu descriptions to you that you SHOULD KNOW ALREADY since YOU WORK THERE, NOT US.
Continued next post:
"b) If you've been a jerk to them, by this time, they're savvy enough to spend their precious time with a table who's going to treat them decently."
ReplyDeleteNO, you are the jerk that ASSUMED that NO ONE could POSSIBLY like multiple sauces and that you were too lazy to READ THE MENU description BEFORE bringing me my food. Also, you didn't *LISTEN* to what I said. You said you will "HEAR" "Sub", but that's NOT what I said, is it?? I didn't say substitute, so HOW can you "HEAR" something I didn't say, huh?
If the restaurant doesn't charge for extra condiments, you shouldn't even ask if the customers want both, because it's wasting time. If the restaurant does charge extra, then of course ask to be certain the customer actually read the menu description carefully since they would be charged for the extra item compared to not being charged if it were a substitution.
"it's pretty goddamned simple,"
ReplyDeleteIt's pretty simple to take an order. You have to have knowledge of the menu and not assume when taking a customer's order. That means, they tell you "I would like the mozzarella sticks with ranch" and the menu has specifically it comes with marinara, they didn't state they didn't want the marinara, just that they wanted ranch also. You have to go by *********************BOTH THE MENU AND WHAT THE CUSTOMER SAYS************.
Think of it like this.
I am reading the menu, see burgers come with fries. I tell my waiter I would like a burger with onion rings. Now in that situation, since side items are extra money, I would ask the customer to make sure they wanted both side dishes. The thing is, by the way they are wording it, they are saying they want a burger, fries, and onion rings. Understand what I am saying? The menu states they are ALREADY going to receive for their $9.99, fries in the price of the item, so in that case, since it cost extra, I would make sure that the customer read it all the way just because people make mistakes. Now, I shouldn't have to baby-sit the customer, but I would in that instance since it's extra money. In the case of the marinara at Applebee's or the Chili's onion rings with the ranch. I get the extra condiments for no charge, so in those cases if I were the server, I wouldn't ask. If they are allergic to something, they need to tell their server that. My point being, you aren't taking into account the menu descriptions or that people can order MULTIPLE sauces.
WHY is that? WHY don't you know how to take an order?
The customer may want 2 side dishes with their burger. They just might want both. I don't understand WHY you are all for ASSUMING and not actually **************LISTENING************************************ to what the customer actually is saying?
ReplyDeleteA good server knows how to take an order with accurate detail and not assume EVER, EVER, EVER, EVER, EVER, EVER, EVER!! You don't assume, because you can be wrong and that's the entire point of this as well.
Why would I think as a customer reading the menu :"Cheese Fries Layered with spicy queso, bacon bits, and shredded cheese. Served with ranch." that I wouldn't receive ranch just because I said I wanted honey mustard with it, huh?
ReplyDeleteThink about it like this, I read "Cheese Fries
Layered with spicy queso, bacon bits, and shredded cheese. Served with ranch." When I order I am thinking "I already get ranch with this item, so I don't have to say it", NOW do you understand???I don't have to say what's already in print already. It's there on the menu for you to see I get the ranch.
So when I order I would say "I would like the cheese fries with honey mustard." That means you would put in the order ADDING honey mustard to the order, NOT excluding the ranch since the customer NEVER ONCE said in ANY WAY shape or form they did not want the ranch, understand????
Did they say they didn't want ranch? NO. Did they say they were "substituting?" NO.
Did they say they just wanted just honey mustard? NO.
Did they come right out and say "I don't want ranch?" NO
So then HOW can you come up with "reading my mind" from, huh???
The MENU states it. You also aren't "LISTENING" to ***WHAT I AM ACTUALLY SAYING WITH EXACT WORD MEANINGS. WITH means to accompany. You would bring the ranch WITH honey mustard with the fries DUMMY. That's how I just ordered without having to waste time repeating what's ALREADY in print.
You don't know how to take an order. You have to go by BOTH the customer's words *****************AND****************** the MENU, NOT just customer's words unless they tell you don't go by the menu or say in some form or way that they didn't want the sauce it comes with.
You don't know how to take an order. By the way I just ordered, I am ordering the cheese fries that come with ranch WITH honey mustard. BOTH sauces I am ordering. I am not saying sub, so HOW can you "HEAR" something I NEVER FUCKING EVER SAID??? HOW can you say that a customer would NEVER POSSIBLY want more than one dipping sauce? HOW can you possibly say one person may not like the sauce it comes with, but the sauce they are ordering they like?
People can order multiple sauces. That's where you are REALLY in the wrong to assume. My husband once had a SMART cashier at Wendy's. He ordered a combo AND a side salad. The cashier wasn't stupid, she was smart and said "Did you want the salad as your side of your combo or BOTH?" He wanted BOTH the normal combo that comes with fries PLUS a side salad. She wasn't stupid like you and ASSUMED NO ONE can order more than one side dish.
You don't know how to take an order and you aren't willing to **********LISTEN********** CAREFULLY to what the customer said their **************EXACT WORDING************!
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Another good example, had this happen twice, 2 servers thought I didn't want bbq sauce on the ribs and even one of those times I said I wanted "2 EXTRA SIDES of bbq sauce." They assumed I wanted my bbq sauce "ON THE SIDE", when this was some EXTRA on the side. They didn't know their menu and assumed. The menu already states and shows with a picture(at those restaurants they had pictures even) of the ribs slathered with bbq sauce. I like them dripping with sauce and sometimes when you say "extra" on a sandwich for example, their definition in the kitchen is not your personal definition of how much is actually extra, so I always ask for some extra sides of bbq sauce. I didn't order by stating I wanted some bbq sauces on the side. I said "I would like the baby back ribs with 2 sides of bbq sauce." One of those times I even said extra. Anyway, they assumed I didn't want what the menu stated that it came with. Their fault, NOT mine. I didn't say in ANY WAY I didn't want the way the menu description gave the item. If anything, I was ordering it exactly as it came and just *************ADDING 2 containers of bbq sauce to my order, NOT eliminating something from the item I was ordering. I don't understand how they messed this up when I didn't say I wanted the bbq sauce on the side, I said I wanted some sides, especially the time I said "EXTRA." Those servers are STUPID and ASSUME, JUST LIKE YOU. They didn't *LISTEN* to what I actually said. They heard what they wanted to hear, JUST LIKE YOU. One waitress actually doubted herself it with it in her hand asked if I had wanted bbq sauce on the ribs. So she actually doubted herself before she gave it to me even. I was specific. The menu states what it states. If I didn't want bbq sauce on the food, I would have said so specifically stating I didn't want bbq sauce on the ribs and/or that I wanted it on the side. On the side is NOT the same at all as extra or adding. I ADDED to my meal, NOT changing the menu description. The other time was the first time I had gone to this other restaurant, so I thought they served it without bbq sauce and I got confused(I was also a lot younger and inexperienced unlike now.). It's ridiculous that servers assume. DON'T ASSUME.
ReplyDeleteIn this case, as a server and as we have had servers before do as well, they would ASK if I wanted bbq sauce on the ribs to make sure the food didn't get sent back. It does taste different without the sauce cooked on the food at least some. It's much more drier with none cooked on the ribs.
Don't EVER assume!!
You may say you are going by majority, but that's not how you take an order. Every person at the table has a DIFFERENT way of wanting their food. Some people are allergic, some people are picky, either way, NOT EVERYONE wants their food the SAME WAY, therefore, you don't take an order that way.
ReplyDeleteIf you were just going by majority, then no one would even bother to ask us what we wanted, think about it.....
You don't just "HEAR" things that weren't said. If I didn't say "sub" or in some way say I didn't want what the item comes with, that means I want what the item comes with. If I make a mistake, if it's sauces that are free, SO WHAT? I mean if the cheese fries are $7.99, I am already *PAYING* for the ranch if I order honey mustard too. Don't steal what the customer is ALREADY PAYING for in the price of the item just because you want to go by majority and not ************ACTUAL LISTEN******************** to what the customer actually did say. Again, I will say, people order multiple sauces. It's not impossible. As I said before, even once I didn't like the sauce(Tiger sauce) as I explained with an item called "broccoli bites", I ordered honey mustard. I think honey mustard tasted A LOT BETTER than the sauce it came with, but this was an appetizer me and my husband were sharing, so BOTH of our opinions counted. Understand that people can order more than one sauce or even side dish even? Obviously, you aren't *LISTENING* when you are taking an order and that's your problem that you want people to read your mind that you are not listening and just assuming.
"Four cents?"
ReplyDeleteIf 4 cents weren't important to servers then WHY NOT ONE SERVER took a nickle or 4 pennies or even a quarter if they didn't out their pocket and ended up having the manager fix the issue, huh? Because you servers value your 4 cents too, NOT just us, so don't act like we are petty when you servers are JUST AS PETTY as the customer.
You value your 4 cents, so do WE!
Obviously, you are being selfish. WHY is your 4 cents more precious than ours? So we can't get it fixed, but what if we don't pay 4 cents of our check and don't tip you, would you be happy if EVERY customer shorted you? Let's see how you'd feel then. I bet you'd be pissed off too, wouldn't you? Don't lie now.
So it's OK for you to do it, but not the customer???
Also, if you *CARED* about the customer's money, you would have noticed $4.99 wasn't $4.95. You would have cared and actually got it fixed ***BEFORE*** the check came. Also, if you wanted a better tip, you would take a nickle out of your pocket and not make the customer be punished for your mistake of not noticing it before the customer. It's not our job to do SHIT! We aren't the person earning a tip, YOU ARE!!